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The participant later confirmed that the payout was obtained, however not in GBP, resulting in a conversion fee. The Complaints Team clarified that transaction and forex change fees have been normally beyond the management of the on line casino and marked the grievance as resolved. The player from the United Kingdom had experienced difficulties with withdrawal from a web-based on line casino. Despite having their account verified and providing deposit proof a number of times, the on line casino consistently declined their withdrawal requests.
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